CUSTOMER PRIVACY DISCLOSURE

The Mortgage Guild and our affiliates are committed to recognizing and respecting our customers’ right to privacy. In the course of our business, you will be providing us with confidential information concerning your financial affairs and we understand and appreciate the importance of maintaining the confidentiality of that information.

We strive to meet the highest standards in the conduct of our business and therefore observe both the letter and the spirit of the law surrounding customer privacy issues. Maintaining the confidentiality of the information you entrust with us is a responsibility we take very seriously. We collect, maintain, use and share information about you only where we reasonably believe it necessary to administer our business.

This privacy statement covers individual consumers and customers of The Mortgage Guild. Our privacy statement is specifically designed for the protection of individuals obtaining a financial product or service from us for primarily personal, family or household purposes.

Use of personal information

We use your personal information to verify your identity, provide you with quality customer service and evaluate your request for products and/or services. We also use your personal information to contact you about offers we believe will be of value to you.

Types of Personal Information

We collect various types of information about you during the normal course of offering and providing financial products and services. Examples of such information are:

Loan application data.
Communications from you regarding your loan(s).
Information gathered from your transactions and account history with us.
Information obtained from third parties such as consumer reporting agencies or credit bureaus, employers, depository institutions and others, that we use to evaluate a loan application.
Information that we may gather in compliance with certain laws and regulations, such as the Home Mortgage Disclosure Act.

Sharing of personal information with third parties

Individuals or companies outside of The Mortgage Guild are considered third parties. Mortgage lenders are permitted (and sometimes even required) to share customer information with third parties for certain purposes, such as servicing customer relationships, fraud and risk management, and responding to transaction requests. We may share personal information with a third party company in order to offer or support a product or service that we provide to you. We have confidentiality agreements with such parties that prohibit them from using customer information in any way other than as we direct. We also share personal information as legally required. We may share personal information with law enforcement agencies or other third parties to prevent or investigate suspected fraudulent activities.

Sharing of personal information with marketing companies

We do NOT sell customer or former customer lists or personal information to list brokers, marketing firms or to other third parties. How we keep information private We have internal policies and procedures designed to keep customer information safe. These include: Allowing access to customer information only to authorized employees performing specific job responsibilities necessitating such access Maintaining physical, electronic and procedural safeguards that comply with federal regulations to protect customer information Training employees on privacy and disciplining any employees who violate our procedures Reporting incorrect information If you have additional questions about privacy or if you believe any information we have about you or your relationship with us is incorrect, please notify us at once. We will take prompt action in making the appropriate corrections. You may contact us in person, by phone at our toll free Customer Service number, (800) 350-5363, or at the following address:

The Mortgage Guild

575 Anton Blvd, 3rd Floor

Costa Mesa, CA 92626.